DELIVERIES & RETURNS
DELIVERY & SHIPPING
After you have placed your order, you will receive a confirmation email. Following this you will receive a separate email from our workshop informing you when the order has been shipped.
We aim to dispatch all orders within 7 working days, depending on stock levels and availability. Customised or engraved orders may take an additional 3 to 5 working days longer. Please let us know if your purchase is needed for a certain date as we will do everything possible to ensure we get you your order in time.
All UK deliveries are FREE.
Once your order is hand finished / packed in our Sheffield workshop, we will deliver the next working day. There are some remote areas in Wales, the Highlands and Channel Islands which are two working days shipping time.
All International deliveries are £18.50. If you spend £90 or over we will automatically upgrade you to FREE shipping.
We offer shipping to most international destinations. Depending on which country we are despatching to, you will receive your items between two to three working days after the despatch date. There are some remote areas which will take up to five working days to ship to.
Please note that international card issuers may charge a small fee for Sterling payments.
There are no import / export duties on goods shipped within the European Union. Shipments sent outside the European Union may be subject to import duties, taxes, and admin charges which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for Customs clearance must be borne by you. We are unable to reimburse any costs incurred regardless of the circumstances.
TRACKING AND TRACEABILITY
Your order is fully tracked through it journey to you. You will receive the unique tracking number on your Order Shipped email along with who the carrier is. Should you require any further information regarding your delivery, please don’t hesitate to email us on firstname.lastname@example.org
REFUNDS & EXCHANGES
If for any reason you are not totally satisfied with your stainless steel jewellery, simply contact us within 30 days of delivery, items can be returned to:
Bailey of Sheffield
We will refund you the full amount of the standard goods, excluding any shipping charges.
Our Money Back Guarantee does NOT apply to our Gift Voucher, customised products e.g. engraved or bespoke orders, or products that include any other alterations. In certain circumstances, these will be considered on a case by case basis at our own discretion.
Exchange or alteration to personalised products and products where the customer has confirmed the size was correct before the build are subject to a £25 fee.
Exchange or alteration to a Custom bracelet is subject to a £50 fee.
Any return of a Custom product for a refund is also subject to a £50 fee. Please note we can not fully refund any Custom bracelets due to the fact they are a bespoke one-off product and we are unable to reuse the components.
To take advantage of our Money Back Guarantee you must do the following:
- State the reason for the return and whether you would like us to exchange or refund the item.
- Return the item in its unworn, pristine and re-saleable condition with its original product packaging and receipt.
- Package the item securely and adequately. Be careful when packaging the jewellery as you will be held responsible for any damage/scratching incurred in transit.
- Return by registered post or courier ensuring item is adequately insured for its full value. Please note that you will be responsible for all delivery charges.
- Mark the shipping documents with 'Return of British Goods' if you are returning the goods from overseas.
If you need any help or advice please do not hesitate to email us at email@example.com
This does not affect your statutory rights.