I bought a 23ins custom length pendant converter and a rainbow EQ bead to go onto it couple of weeks ago. It is not only a unique and versatile item of jewellery, but a piece of fine Sheffield engineering as well. I am particularly impressed with the clasp fastener, it's not one of those tiny, fiddly things often found on necklaces, but is a decent size and easy to fasten, and the ring on the end is large enough to stop the pendant from sliding off the chain. I received emails from Bailey about the progress of my order throughout, and a thank you, and wishing that they hoped I would enjoy it as much as they had enjoyed making it for me, which was lovely! I certainly came away with the impression that this is a company with great pride in their products, which they really want you to be 100% happy with! I have worn the pendant just about every day since I got it, as it is so comfortable and can be worn with anything. Many thanks to Scott and the Bailey team for excellent customer service and a superb product. I have not got a bracelet yet, but I guess that this will be only a matter of time... Bought a bracelet a few weeks ago, I ordered it on the Monday, and it arrived on the Thursday of the same week. Beautiful quality item, the stainless steel cable has a silk - like shimmer to it, and the rainbow colours on the centre clasp and bead are a work of art in themselves. As an example of just how fantastic Bailey's customer service is - I had trouble with registering my bracelet online, it wouldn't accept the registration number so I emailed Bailey about this, and Adele confirmed that it had been registered. I had ordered a pack of nitrile rubber stoppers, and Adele even credited the £5.00 cost of them back to my account, and asked me if I would like any additional nitriles, which was a lovely kind gesture I wasn't expecting! Many thanks to Bailey for a great product and excellent customer service. Coming from a steel family (my great grandfather, grandfather and father all worked in the Sheffield and Scunthorpe steel/heavy engineering industry) Bailey's jewellery also has a special significance for me. Highly recommended for something totally unique.
lucy burkhill