Some companies make great products. Some companies have great customer service. A very few do both. Bailey of Sheffield goes further still. They are simply B R I L L I A N T. I bought by first bracelet about a month ago and loved it. I loved it so much I have just ordered the second. In the interim Adele suggested the sizing was wrong (entirely my fault). Nothing was too much trouble in getting the bracelet resized for me. I have even had replies to Facebook messenger messages at the weekend. I cannot begin to say what an asset Adele and Scott are to the Bailey team and how they bring warmth, friendliness and can-do loveliness to everything they do. Buy a Bailey of Sheffield product and you will be delighted. Deal with these two gems and you will wish to have them as colleagues and friends. Bailey of Sheffield. Absolutely stunning (and as a former Yorkshire resident of 20 years, I think it's great they are in Yorkshire too!)
First class and knowledge service too, from start to finish of my purchasing process.The added bonus is that these are made in England.
Outstanding service and quality. The website is so easy to use and there is so much choice, I was looking for a present for my partner for our anniversary and decided to get him one of your bracelets. Once I purchased the item I wanted they sent me an email following up about the size of bracelet I needed to personalise my gift even further. I received the item in a matter of days and it came in a lovely box with a little tool for the bracelet, cleaning cloth and other bits which I thought was great. The bracelet it self is outstanding quality and a perfect fit. Thank you so much my partner is over the moon and has been on your website looking what else he can buy as an add on.
I bought a 23ins custom length pendant converter and a rainbow EQ bead to go onto it couple of weeks ago. It is not only a unique and versatile item of jewellery, but a piece of fine Sheffield engineering as well. I am particularly impressed with the clasp fastener, it's not one of those tiny, fiddly things often found on necklaces, but is a decent size and easy to fasten, and the ring on the end is large enough to stop the pendant from sliding off the chain. I received emails from Bailey about the progress of my order throughout, and a thank you, and wishing that they hoped I would enjoy it as much as they had enjoyed making it for me, which was lovely! I certainly came away with the impression that this is a company with great pride in their products, which they really want you to be 100% happy with! I have worn the pendant just about every day since I got it, as it is so comfortable and can be worn with anything. Many thanks to Scott and the Bailey team for excellent customer service and a superb product. I have not got a bracelet yet, but I guess that this will be only a matter of time...
received my bracelet this week and they couldn't be anymore helpful. It was lost in the post kept me updated throughout and upgraded me for my wait. Absolutely love my bracelet cheers guys and keep up the great work 👌👌👌
Just received my stainless steel bracelet .The quality is fantastic and presentation superb. I have just ordered two more beads.Would reccomend to anyone.
I have bought a couple of things from Bailey, and even collected from them at the workshop. Every single time, they don't just give service, they exceed expectations. I ordered the wrong item, totally my fault, I messaged them, and the correct piece arrive recorded delivery the next day. It's really refreshing to get this level of care, and not only that, the jewelry is fabulous, original design, amazing local manufacturing (Inc packaging) and really well priced. I call my bracelet my "mandora."
Received my bracelet in a matter of days even with engraving. Adele and scotty were really helpful in getting me exactly what I wanted. Thanks
As a new owner of this bracelet there's just so many good things to say about this product so Il put them in numerical order. 1. Strength: This bracelet is strong enough to go through whatever really you put it through. You can wear in any envirement as well as water, sports, adventures, and not have to worry about it breaking or pulling apart. The strength is second to none, I've snagged it on miscellaneous things a few times and it holds very strong, however there is a fast safety release if in need of emergency situations to take it off rapidly with one hand. Its really not coming off though until you want it off. :) 2. Warranty: The more then lifetime guarentee is unheard of! The makers at Bailey and Sheffield want you to have this and cherish this piece for your ENTIRE life. And you immediatley feel that when you put it on your wrist. You become part of a family that you know has your back as long as you have it. And they stand behind it 110% 3. The locking mechinism: I cant even put into words. Its brilliant! You're bracelet will not come off accidently until you want it off. Its nearly impossible for their design to open unexpectedly. 4. If you ever decide to pass down or give your bracelet to a friend or family, the same guarentee now applies to them! they now become part of a team, and a family that has their back for life just as you did. Think of it as a battery that will never die. However if you ever want it charged or upgraded you send it back to them and they take care of it with what you would like. :) 5. The customer service team is excellent, they value their customers with value and priority that is unmatched anywhere else. Thank you so much Baily and Sheffield for making a bracelet that trumps the competition. I wear mine everyday and absolutly love it. Cheers, Adam
Had mine a year now and still looks as good as the day I got it out of the box. I love it, the quality is absolutely superb. You don’t know what your missing if you haven’t got one on your wrist. Well done Bailey of Sheffield.
Very pleased with my braclet and beads ,snug fit ,comfortable to wear ,good response about questions asked looking forward to see what beads you come up with next.
Had mine since March, i wear mine all the time ( except at work) and it's like new, really light on the wrist which most people are suprised about when they try it. It came with a lifetime warranty and when i needed it custom altered i got to see inside the workshop, the staff are wonderful and I'm wanting a second one but can't make up my mind on colours. Great quality, happy customer.
Recently ordered a custom engraved bead for my bracelet. Outstanding service from Bailey's, and the outcome is fantastic more than expected. They kept in contact throughout the order and gave suggestions in order to get the best result. Very happy, can't recommend enough, thankyou Bailey's.
Had my bracelet almost a year now, and had 4 additional beads as well. The actual product is amazing, and the service is astounding.
Bought my husband a cable bracelet for Christmas 2019. I was a bit hesitant about the cost and whether it would be worth it, especially as it was custom made to fit his wrist and personalised with his initials, so non refundable! Needn't have worried. It's absolutely gorgeous and he loves it! I've since been buying him extra beads to add to it. The service from the staff at Bailey has been 5* all the way. Cannot do enough to help. I have serious bracelet envy and am hoping I might get one this Christmas! If you're wondering about ordering but hesitant about the cost - go ahead, you won't regret it ♥️
amazing products more than life time solid as they come service is great will be getting the whole family one
A great piece of bespoke jewellery that will last a lifetime. Customer service has been first class. Originally a delay in mine being made, but they offered free engraving on the signature bead due to the delay. Had to have the bracelet resized due to getting it wrong first time. I would definitely recommended following their sizing guide. Now fits perfectly. The team kept me regularly updated via e-mail whilst it was being made and then resized. I would definitely recommended this company to anyone else wanting a unique and well engineered piece of jewellery.