After you have placed your order, you will receive a confirmation email. Following this you will receive a separate email from our workshop informing you when the order has been shipped.
We aim to dispatch all orders within 7 working days, depending on stock levels and availability. Customised or engraved orders may take an additional 3 to 5 working days longer. Please let us know if your purchase is needed for a certain date as we will do everything possible to ensure we get you your order in time.
All UK deliveries are FREE.
Once your order is hand finished / packed in our Sheffield workshop, we will deliver the next working day. There are some remote areas in Wales, the Highlands and Channel Islands which are two working days shipping time.
All International deliveries are £18.50. If you spend over £90 we will automatically upgrade you to FREE shipping.
We offer shipping to most international destinations. Depending on which country we are despatching to, you will receive your items between two to three working days after the despatch date. There are some remote areas which will take up to five working days to ship to.
Please note that international card issuers may charge a small fee for Sterling payments.
There are no import / export duties on goods shipped within the European Union. Shipments sent outside the European Union may be subject to import duties, taxes, and admin charges which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for Customs clearance must be borne by you. We are unable to reimburse any costs incurred regardless of the circumstances.
TRACKING AND TRACEABILITY
Your order is fully tracked through it journey to you. You will receive the unique tracking number on your Order Shipped email along with who the carrier is. Should you require any further information regarding your delivery, please don’t hesitate to email us on firstname.lastname@example.org